aung999 Privacy Policy

1 Introduction

aung999 ("we", "service provider") takes the privacy of Myanmar players seriously. This Privacy Policy ("Policy") explains how aung999 collects, manages and protects the personal information you provide when accessing the aung999 Platform, and what rights you have.

By accessing the Platform, opening an account, or using our services, you are considered to have accepted the terms of this Policy. Please read and understand this Policy carefully before continuing to use the Platform.

2 Personal Information We Collect

We collect the following types of information in order to provide our services and keep the Platform secure.

2.1 Information You Provide Directly

This includes information you give us when opening an account or using our services—

• Full name
• Date of birth (to verify you are 21+)
• Contact phone number and email address
• Payment account details related to deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
• National ID or identity verification details provided during any verification process
• Information you share when contacting customer support

2.2 Information Collected Automatically

Some technical information is collected automatically when you access the Platform—

• IP address and device information
• Browser type and language settings
• Access time (Myanmar Standard Time — MMT, UTC+6:30)
• Session and gameplay activity logs
• Information obtained from cookies and similar tracking technologies (described in detail in Section 5 of this Policy)

2.3 Information We Do Not Collect

We will never collect the following—

• Full card numbers, CVV, PIN, or other payment card details
• Sensitive information that is not required, such as health, political, or religious data

3 How We Use Your Information

Personal information we collect is used only for the following purposes—

1. Account Management — To create, verify, and maintain your account.
2. Financial Transactions — To securely process deposits and withdrawals through KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer services.
3. Customer Service — To maintain reliable records when you contact us via 24/7 Live Chat or email.
4. Security and Fraud Prevention — To detect and prevent suspicious activity, fraud, and unauthorized access.
5. Fair Play — To check compliance with responsible gaming policies and to apply gameplay limits.
6. Platform Improvement — To analyze player preferences and improve our services.
7. Communications — To send important account notifications, policy updates, and bonus news.

4 Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share it in the following circumstances—

4.1 Service Providers

We share only the information strictly necessary to provide services with payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay. This is done under our direction only, and those providers are not permitted to use it for their own purposes.

4.2 Legal Requirements

Where required by law, by court order, or at the request of relevant authorities as part of a criminal investigation, we may disclose personal data in compliance with applicable legal obligations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be included among the transferred assets. If this occurs, we will ensure continued compliance with this policy.

4.4 Sharing with Consent

In cases other than those described above, we will notify you in advance and share your information with any third party only with your permission.

5 Cookies and Tracking

We use cookies and similar technologies to improve how the platform works and to personalise your gaming experience.

5.1 Types of Cookies

• Essential Cookies — These are necessary for the platform's core functions, including login verification and session management.
• Functional Cookies — These remember your language settings and preferences.
• Analytical Cookies — These help us understand how players use the platform so we can improve our services.

5.2 Blocking Cookies

You can block cookies through your browser settings. However, please note that blocking essential cookies may cause some platform features to stop working.

6 Data Security Measures

aung999 maintains technical and administrative security measures to protect your personal data—

• SSL/TLS Encryption — All data transmitted between the platform and your device is protected with SSL encryption.
• Database Protection — Personal data is stored on secure servers with restricted access.
• Access Control — Access to personal data is granted only to authorised staff who need it to carry out their responsibilities.
• Regular Audits — We conduct regular checks to identify and address security vulnerabilities before they become issues.
• Staff Training — Our staff receive regular training on personal data protection.

That said, no technical measure can guarantee 100% security. We work to maintain the best protection reasonably possible.

7 Data Retention

We retain personal data for as long as necessary to provide our services or until the applicable legal retention period has elapsed—

• Active Accounts — Personal data is kept for the duration that the account remains open.
• Closed Accounts — Due to financial record-keeping and applicable legal requirements, data may be retained for a defined period after an account is closed.
• Gaming Records — Gaming history is retained for a defined period for responsible gaming reviews and fraud prevention.

Once the retention period ends, personal data will be securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal data—

1. Right of Access — You can ask what personal data we hold about you.
2. Right to Rectification — You can request that inaccurate or incomplete data be corrected.
3. Right to Erasure — Once the legal retention period has expired, you may request that your personal data be deleted, and we will do so provided there is no legal obligation requiring us to keep it.
4. Right to Restriction — You may request that we restrict the way we process your personal data.
5. Right to Withdraw Consent — Where processing is based on your consent, you may withdraw that consent at any time.
6. Right to Data Portability — You may request a copy of your personal data in a portable, machine-readable format.

To exercise any of these rights, contact our support team at [email protected].

9 Age Restriction

The aung999 Platform is for adults aged 21+ only. We do not knowingly collect personal data from users under 21.

Date of birth verification is carried out during account registration. If a user is found to be under 21, their account will be closed immediately and any personal data collected will be deleted.

10 Policy Updates

We may update this policy from time to time. When a policy change occurs—

• The last updated date on this page will be revised
• Registered account holders will be notified by email of any policy changes
• Continuing to use the Platform after a policy update is considered acceptance of the changes
• For significant changes, we will notify you through a more prominent channel

We encourage you to review this policy regularly.

11 Contact Us

If you have questions about this policy or wish to exercise your personal data rights, you can reach our support team through the following—

• 24/7 Live Chat — Reach us instantly in Burmese through Live Chat on the Platform
• Email — [email protected]

We aim to respond to all enquiries as quickly as possible, based on Myanmar Standard Time (MMT).